Frequently Asked Questions (FAQs)

Welcome to DRAPERYUS's FAQ page. Here you'll find answers to the most common questions about our custom curtains, Roman shades, ordering process, shipping, returns, and more. If you don't find the answer you're looking for, please contact us at info@draperyus.com or call +86-18539449397.

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Products & Customization

What products does DRAPERYUS offer?

We specialize in custom-made window treatments including:

• Custom Curtains: Linen, cotton, velvet, and sheer curtains in various colors
• Custom Roman Shades: Flat fold, hobbled, and cordless options
• Motorized Shades: Smart shades with remote or app control
• Hardware: Rods, tracks, rings, and mounting brackets
• Free Fabric Swatches: Up to 5 samples per order

Can I customize the size?

Yes. All products are custom-made to your exact measurements:

• Widths: 12-240 inches per panel
• Heights: 21-300 inches
• Multiple header styles available
• Various lining options

What lining options are available?

• Unlined: Lightweight, more light through
• Standard: Privacy and sun protection
• Blackout: Blocks 95-99% of light
• Thermal: Insulation and energy efficiency

Do you offer motorized options?

Yes. Motorized shades include:

• Remote control operation
• Smartphone app control (iOS/Android)
• Programmable schedules
• Quiet, reliable motors
• Battery or plug-in power

Are products child-safe?

Yes. We offer cordless lift systems and motorized options that eliminate dangling cords, providing superior safety for homes with children and pets.

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Ordering & Pricing

How do I place an order?

1. Order free swatches (up to 5)
2. Measure your windows using our guides
3. Select fabric, style, lining, and size
4. Enter measurements at checkout
5. Review and complete payment

How is pricing calculated?

Pricing based on:

• Size: Width and height
• Fabric: Different fabrics have different prices
• Lining: Blackout/thermal add cost
• Header Style: Some require more fabric
• Features: Motorization, custom hardware

Final price shown at checkout. No hidden fees. See Pricing Policy.

Do you offer free fabric swatches?

Yes! Up to 5 free swatches per order (4x4 inches). Ships within 2-3 business days. Highly recommended before purchasing.

What payment methods do you accept?

• Credit/Debit Cards: Visa, Mastercard, American Express,Discover,Diners Club,JCB,Maestro
• Digital Wallets: Apple Pay, Google Pay
• All secured with SSL encryption

See Payment Methods for details.

Can I cancel my order?

Within 6 hours: Full refund available.
After 6 hours: Production begins, cannot cancel.
See Cancellation Policy.

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Measuring & Installation

How do I measure for curtains?

Follow our detailed guides:

• How to Measure for Curtains
• How to Measure for Shades

Key tips:

• Use steel tape measure
• Measure to nearest 1/8 inch
• Measure at multiple points
• Measure twice to confirm

Free verification: Email measurements to info@draperyus.com before ordering.

What if I measure incorrectly?

Important: We cannot accept returns for customer measurement errors. This is why we offer free measurement verification and strongly recommend using our guides.

Do you provide installation instructions?

Yes. Every order includes:

• Step-by-step installation guide
• Hardware installation instructions
• Tools required list
• Care and maintenance tips

What tools do I need?

• Power drill with drill bits
• Screwdriver
• Level
• Measuring tape
• Pencil
• Step ladder (if needed)

All mounting hardware included with order.

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Shipping & Delivery

How long does production take?

• Custom Curtains: 3-5 business days
• Roman Shades: 3-5 business days
• Motorized Shades: 3-5 business days
• Fabric Swatches: 1-3 business days

What are shipping times?

• Expedited Shipping (US): 9-14 business days
• Total Timeline: 12-19 business days from order to delivery

Do you offer free shipping?

Yes! All orders within the continental United States qualify for free standard shipping. Please note that our products are custom-made to order, so the total delivery timeline is 12–19 business days (3–5 business days production + 9–14 business days shipping).

Do you ship internationally?

We currently ship to the continental United States only. International shipping is not available at this time but may be offered in the future. Please check back for updates.

How do I track my order?

You'll receive:

• Shipping confirmation email
• Tracking number and link
• Estimated delivery date

Also viewable in your account.

What if my order arrives damaged?

1. Take photos of damage and packaging
2. Contact us within 48 hours at info@draperyus.com
3. Include order number and photos

We'll arrange replacement or refund.

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Returns & Warranty

What is your return policy?

We Accept Returns For:

• Manufacturing defects
• Incorrect items shipped
• Damaged products (report within 48 hours)
• Our measurement/production errors

We Cannot Accept Returns For:

• Change of mind
• Customer measurement errors
• Color variations from swatches (dye lot differences)
• Installed or altered products

Return Window: 30 days from delivery.
See Refund Policy for details.

How do I initiate a return?

1. Email info@draperyus.com within 30 days
2. Include order number and reason
3. Attach photos if claiming defect
4. Wait for return authorization

What warranty do you offer?

• 1-Year: Standard curtains and drapes
• 3-Year: Premium fabrics and Roman shades
• 5-Year: Motorized shades (includes motor)

Covers manufacturing defects. See Warranty Policy.

How do I make a warranty claim?

Email info@draperyus.com with:

• Subject: "Warranty Claim"
• Order number and purchase date
• Detailed description
• Clear photos of defect

Response within 2-3 business days.

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Care & Maintenance

How do I clean my curtains?

Linen: Dry clean recommended or machine wash cold, gentle cycle
Cotton: Machine washable cold, gentle cycle
Velvet: Dry clean only, vacuum regularly
Sheer: Hand wash or delicate cycle, cold water
Polyester: Machine washable warm, tumble dry low

Detailed care instructions included with every order.

How do I clean Roman shades?

• Regular: Vacuum with soft brush or dust weekly
• Spot Clean: Damp cloth with mild soap
• Deep Clean: Professional cleaning recommended
• Do Not: Machine wash or submerge (damages mechanisms)

How long will products last?

With proper care:

• Curtains: 5-10+ years
• Roman Shades: 5-8 years
• Motorized Components: 3-5 years

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Still Have Questions?

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Helpful Resources

• How to Measure for Curtains
• How to Measure for Shades
• Pricing Policy
• Payment Methods
• Cancellation Policy
• Refund Policy
• Shipping Policy
• Privacy Policy
• Warranty Policy
• Copyright Policy
• Intellectual Property Rights

Last Updated: January 2026