Warranty

Warranty & Quality Guarantee

Risk-Free Custom Curtains with DRAPERYUS

DRAPERYUS's goal is to simplify the process of ordering custom curtains and deliver the best quality in the industry to families worldwide. The experience of our customers and the quality of our products come first.

That's why we offer comprehensive warranty coverage and quality guarantees to ensure you can order your custom curtains with complete confidence.

Our Quality Commitment

We provide the following services to help you order risk-free custom curtains:

Free Fabric Swatches: Order up to 5 free fabric samples to feel the texture and see the color before making your purchase decision
Expert Consultation: We provide professional advice on measurement techniques and help you select the most fitting collection for your windows
30-Day Quality Guarantee: Manufacturing defects and errors will be addressed within 30 days upon your receipt. Check out our Return & Refund Policy for detailed information
Installation Support: Detailed installation instructions are provided for all curtains and shades. Please follow the instructions carefully to prevent damage to the fabric or lifting system
Quality Inspection: Every order undergoes thorough quality control inspection before shipping
Responsive Customer Service: Email support available at info@draperyus.com or call +86-18539449397

* Please note: Custom-made products are non-returnable for change of mind. We strongly recommend ordering fabric swatches before placing your order to ensure satisfaction with color and texture.

Limited Warranty Coverage

DRAPERYUS stands behind the quality of our materials and craftsmanship with a comprehensive limited warranty program. We proudly guarantee our products against manufacturing defects.

Warranty Options by Product Type:

1-Year Limited Warranty (Standard Products):

Covers manufacturing defects in materials and workmanship
Includes fabric defects, stitching issues, and hardware malfunctions
Standard coverage for all curtain and drape orders
Applies to: Standard curtains, drapes, and non-motorized window treatments

3-Year Limited Warranty (Premium Products):

Extended coverage for the entire system including fabric, lining, and hardware
Manufacturing defects will be repaired or replaced free of charge
Available for premium fabric selections and Roman shades
Applies to: Premium curtains, lined drapes, and Roman shade systems

5-Year Limited Warranty (Motorized Products):

Comprehensive coverage for the entire motorized system
Manufacturing defects will be repaired or replaced free of charge
Includes motor, electronic components, and remote control coverage
Applies to: Motorized shades, automated curtain tracks, and smart home integration systems

The specific warranty period for your product will be indicated on your order confirmation and product documentation.

What Is Covered Under Warranty

Our limited warranty covers defects in materials and workmanship that existed at the time of manufacture:

Fabric & Material Defects:

Tears, holes, or significant flaws in the fabric present upon delivery
Manufacturing defects in fabric weave or texture
Premature fabric deterioration due to manufacturing defect (not normal wear)
Lining separation or detachment due to poor construction

Construction & Workmanship Issues:

Unraveling seams or loose hems due to poor stitching
Incorrect measurements (when we made the error, not customer measurement errors)
Missing components or hardware
Improper assembly or construction defects

Hardware & Component Failures:

Defective grommets, hooks, rings, or mounting hardware
Broken or malfunctioning curtain rods or tracks (if purchased from us)
Defective lifting mechanisms for shades
Motor failure or electronic control issues (for motorized products)
Remote control malfunctions (for motorized products)

Color & Finish Issues:

Significant color discrepancy from ordered fabric (beyond normal dye lot variation)
Premature fading due to manufacturing defect (not sun exposure)
Finish defects present upon delivery

What Is NOT Covered Under Warranty

This limited warranty does not cover damage or issues resulting from:

Normal Wear & Tear:

Gradual fading from sunlight exposure over time
Natural fraying of fabric edges with regular use
Normal loss of color intensity over extended periods
Deterioration of operation mechanisms with regular use
Dust accumulation or general soiling

Environmental & External Damage:

Water damage, moisture exposure, or humidity-related issues
Mold, mildew, or bacterial growth
Damage from insects, rodents, or pets
Smoke damage or odor absorption
Damage from extreme temperatures or weather conditions

Installation & Use Issues:

Damage resulting from incorrect installation or failure to follow provided instructions
Improper mounting or inadequate support structures
Damage from excessive force or rough handling
Misuse, abuse, or negligence
Use of products for purposes other than intended

Unauthorized Modifications:

Any damages caused by modifying, altering, or customizing the products without authorization
Attempted repairs by unauthorized persons
Use of non-original replacement parts
Removal or alteration of original components

Cleaning & Maintenance:

Damage from improper cleaning methods
Use of harsh chemicals, bleach, or inappropriate cleaning products
Shrinkage from washing (if care instructions were not followed)
Damage from dry cleaning (unless specifically recommended)

Customer Responsibility:

Measurement errors provided by the customer
Wrong fabric or color selection by customer
Change of mind or buyer's remorse
Slight variations in color between fabric swatches and final products due to natural dye lot differences

Other Exclusions:

Products purchased from unauthorized retailers or third parties
Products that have been discontinued or are no longer available
Consequential or incidental damages (e.g., damage to walls, furniture, or other property)
Labor costs for removal or reinstallation

Important Notes:

This warranty is extended to the original purchaser only and is non-transferable
Proof of purchase (order number and receipt) is required for all warranty claims
This warranty does not guarantee that products won't become obsolete or discontinued in the future

How to Make a Warranty Claim

If you believe your product has a manufacturing defect covered by warranty, please follow these steps:

Step 1: Contact Us

Email us at info@draperyus.com or call +86-18539449397

Subject Line: "Warranty Claim - [Your Order Number]"
Business Hours: MON to SAT: 9:30 AM - 6:30 PM, SUN: 9:30 AM -5:30 PM (GMT+8).

Step 2: Provide Required Information

Please include the following in your warranty claim:

Order Number: Your original order number
Purchase Date: Date of purchase or delivery
Product Description: Specific product(s) with the issue
Detailed Description: Clear explanation of the defect or problem
When Discovered: When you first noticed the issue

Step 3: Submit Photos & Documentation

Attach clear, high-resolution photos showing:

Overall view of the product
Close-up shots of the defect from multiple angles
Any relevant measurements or dimensions
Product tags or labels (if still attached)
Installation setup (if applicable)

Step 4: Review Process

Initial Response: We will acknowledge your claim within 24-48 hours
Evaluation: Our quality team will review your claim within 2-3 business days
Decision: You will receive a decision on your warranty claim via email
Additional Information: We may request additional photos or information if needed

Step 5: Resolution Options

If your warranty claim is approved, we will offer one of the following solutions:

Option 1 - Replacement: We will manufacture and ship a replacement product at no charge
Option 2 - Repair: We will provide replacement parts or repair instructions
Option 3 - Refund: We will issue a full refund to your original payment method (in cases where replacement is not feasible)

Return Process (if required):

If we need the defective product returned, we will provide a prepaid shipping label
Pack the product securely in its original packaging (if available)
Ship the product using the provided label
Replacement will be processed once we receive and inspect the returned item

Replacement Timeline:

Replacement products will be manufactured within our standard production timeframe (5-10 business days)
Shipping time will follow standard delivery schedules (15-25 business days)
If the exact product is no longer available, we will offer a comparable replacement of equal or greater value

Warranty Period Start Date

The warranty period begins on the date of delivery to your address, as confirmed by the shipping carrier's tracking information.

Delivery date is the date the package was delivered to your address
Tracking confirmation serves as proof of delivery date
If delivery date cannot be confirmed, the warranty period begins 30 days after the ship date

Care & Maintenance Tips

To maximize the lifespan of your curtains and maintain warranty coverage, please follow these care guidelines:

General Care:

Follow all care instructions provided with your order
Read and keep the care label attached to your curtains
Handle curtains gently during installation and daily use
Avoid pulling or tugging on fabric or hardware

Cleaning:

Use gentle cleaning methods appropriate for your specific fabric type
Vacuum regularly using a soft brush attachment to remove dust
Spot clean stains immediately with mild detergent and water
Avoid harsh chemicals, bleach, or abrasive cleaners
Professional dry cleaning recommended for delicate fabrics (check care label first)

Installation:

Install hardware securely according to provided instructions
Use appropriate wall anchors for your wall type
Ensure mounting brackets are level and properly spaced
Do not exceed weight limits for curtain rods or tracks

Environmental Protection:

Avoid exposing curtains to excessive moisture or humidity
Keep curtains away from heat sources (radiators, vents, fireplaces)
Use curtain tiebacks to prevent fabric from dragging on the floor
Keep pets away from curtains to prevent damage

Motorized Products:

Handle motorized components with care and avoid forcing mechanisms
Do not attempt to manually operate motorized shades
Replace batteries in remote controls as needed
Keep motors and electronic components dry
Follow all safety instructions for motorized systems

Warranty Limitations & Disclaimers

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

DRAPERYUS's liability is limited to repair, replacement, or refund as described in this warranty
We are not responsible for consequential or incidental damages
Some states do not allow limitations on implied warranties, so the above limitation may not apply to you
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state

Additional Protection Recommendations

To ensure complete satisfaction with your custom curtains:

Order Fabric Swatches: Always order free fabric swatches before purchase to verify color and texture
Verify Measurements: Double-check all measurements before placing your order using our measurement guides
Follow Installation Instructions: Carefully follow all installation instructions to prevent damage
Inspect Upon Delivery: Inspect your order immediately upon delivery and report any issues within 7 days
Keep Documentation: Save your order confirmation, receipt, and all product documentation
Contact Us Early: Contact us immediately if you notice any issues or have concerns

Contact Information for Warranty Services

For all warranty claims, questions, or concerns:

DRAPERYUS
Email: info@draperyus.com
Tel: +86-18539449397
Address: Zhangyang Road, Room E, F, 26F, No. 828838, Pudong, Shanghai, 201419, CN

Business Hours:
Monday-Friday: MON to SAT: 9:30 AM - 6:30 PM, SUN: 9:30 AM -5:30 PM (GMT+8).
Response Time: Within 24-48 hours

For Warranty Claims, Please Include:

Order number
Purchase/delivery date
Product description
Clear photos of the issue (multiple angles)
Detailed description of the problem
When the issue was first noticed

Our Promise to You

At DRAPERYUS, we are committed to your complete satisfaction. Our warranty program reflects our confidence in the quality of our products and our dedication to exceptional customer service.

We stand behind every custom curtain and window treatment we create. Our goal is not just to meet your expectations, but to exceed them with beautiful, high-quality products that enhance your home for years to come.

If you have any questions about our warranty coverage, need assistance with a claim, or want to discuss your custom curtain needs, please don't hesitate to contact us. We're here to help ensure your experience with DRAPERYUS is outstanding from start to finish.

Thank you for choosing DRAPERYUS for your custom window treatments.

Last Updated: January 2026