Product Information & Accuracy Statement

Last Updated: January 2026

At DRAPERYUS, we are committed to providing accurate, transparent, and complete product information to our customers. This statement outlines our commitment to product accuracy and compliance with industry standards and Google Merchant Center policies.

Our Commitment to Accuracy

We understand that accurate product information is essential for making informed purchasing decisions. We are committed to:

✓ Providing truthful and accurate product descriptions
✓ Clearly stating all product specifications and materials
✓ Transparent pricing with no hidden fees
✓ Honest representation of product capabilities
✓ Clear communication about custom product limitations
✓ Accurate product images showing actual items for sale
✓ Compliance with Google Merchant Center and advertising standards

Product Description Standards

Material Composition

All fabric compositions are accurately stated in text format (not images) for easy verification. When we describe products as having a "linen-look" or "linen-textured" finish, this refers to the visual appearance and texture, not the material composition. The actual material composition is always clearly stated in the product specifications.

Common Materials:

Polyester: Durable, wrinkle-resistant synthetic fabric
Linen Blend: Natural fiber blended with polyester for durability
Cotton Blend: Soft natural fiber with synthetic blend
Velvet: Plush pile fabric with luxurious texture
Sheer Fabric: Lightweight, translucent material

Light Control Terminology

We use industry-standard terminology to describe light control properties:

100% Blackout: Blocks 95-100% of external light when properly installed with no gaps
Room Darkening: Blocks 85-95% of light, significantly reduces brightness
Light Filtering: Allows approximately 40-60% of light to pass through while providing daytime privacy
Semi-Sheer: Allows 50-70% of light to pass through with moderate privacy
Sheer: Allows 70-90% of light to pass through with minimal privacy, decorative purpose

Note: Light blocking performance depends on proper installation, window size, and surrounding light conditions.

Product Dimensions & Sizing

All measurements are provided in both inches and centimeters for clarity:

Width measurements refer to the finished curtain width
Height measurements refer to the finished curtain length
Custom sizes are manufactured to your exact specifications
Industry-standard tolerance: ±0.5-1 inch (±1-2.5 cm)
Fullness ratio clearly stated (e.g., 1.5x, 2x width for pleated styles)

Product Performance Claims

Product performance claims are based on proper installation and normal use conditions:

Thermal Insulation: Heavy fabrics naturally provide insulation by creating air barrier
Sound Dampening: Dense fabrics reduce echo and absorb some sound waves
UV Protection: Blocking sunlight prevents UV damage to furniture and flooring
Privacy: Opacity level clearly stated for each fabric type
Energy Efficiency: Insulating properties may help reduce heating/cooling costs

Performance results may vary based on installation quality, window size, and environmental factors.

Product Images & Visual Representation

Image Accuracy Standards

All product images on DRAPERYUS meet the following standards:

Actual Products: Images show the actual curtains/shades you will receive
No Watermarks: Product images do not contain watermarks or promotional text
Color Accuracy: Colors are photographed to match actual products as closely as possible
Multiple Views: Different angles and close-ups show fabric texture and details
Variant Images: Each color option has corresponding product images
Lifestyle Images: Room settings show products in realistic use scenarios

Color Disclaimer

While we strive for color accuracy, please note:

Colors may appear slightly different on various screens and devices
Lighting conditions affect how colors appear in photos vs. real life
We offer free fabric swatches to verify color and texture before ordering
Natural variations in fabric dyeing may result in slight color differences between batches

Custom Products & Made-to-Order

Made-to-Order Nature

Most DRAPERYUS products are custom-made to your specifications. This means:

Products are manufactured after your order is placed
Production time: 5-10 business days from order confirmation
Custom products are non-returnable unless defective or incorrectly manufactured
Measurements should be verified carefully before ordering
We provide detailed measurement guides to ensure accuracy

Customization Options

Available customization options are clearly stated on each product page:

Custom width and height (within specified ranges)
Fabric selection from available options
Lining type (standard, blackout, thermal)
Header style (pleated, grommet, rod pocket, etc.)
Hardware and accessories (tracks, rods, tiebacks)

Manufacturing Accuracy

We manufacture products to your exact specifications with industry-standard tolerances:

Measurement Tolerance: ±0.5-1 inch (±1-2.5 cm) due to fabric behavior
Quality Control: Each product inspected before shipping
Specification Matching: Products match your selected options exactly

Pricing Transparency & Accuracy

Price Display

All prices displayed in USD (United States Dollars)
"From $XX" indicates starting price for minimum configuration
Final price updates in real-time as you select options
Price shown at checkout is the final price you pay
No hidden fees, processing charges, or surprise costs

What's Included in Price

Every DRAPERYUS order includes:

Custom cutting and tailoring to your measurements
Professional hemming and finishing
Quality control inspection
Secure packaging for shipping
Care instructions and installation guidance
Customer support throughout the process

Additional Costs

Costs that may apply (clearly shown before checkout):

Sales Tax: Applied based on shipping address and local regulations
Import Duties: May apply for international orders (varies by country)
Optional Upgrades: Premium fabrics, motorization, or special features

Product Claims & Certifications

What We Do NOT Claim

To ensure transparency and compliance with consumer protection regulations, we do not make unsubstantiated claims about:

Health benefits or medical properties
Antibacterial or antimicrobial properties (unless certified and documented)
Chemical-free or formaldehyde-free status (unless certified)
Baby-safe or child-safe certifications (unless officially certified)
Environmental certifications (unless certified by recognized bodies)
Hypoallergenic properties (unless tested and certified)
Fire-retardant properties (unless certified and tested)

What We Do Claim (With Accuracy)

Our products genuinely offer:

Quality construction using industry-standard methods
Accurate light control as described in specifications
Thermal insulation properties inherent to heavy, multi-layer fabrics
Sound dampening due to fabric density and thickness
UV protection from blocking direct sunlight
Custom sizing for precise fit to your windows
Durable materials suitable for long-term residential use

Quality Standards & Manufacturing

Manufacturing Location

Products are manufactured in Shanghai, China
Ships from Shanghai warehouse to worldwide destinations
Quality control checkpoints throughout production process
Experienced craftspeople with attention to detail

Quality Control Process

Material Inspection: Fabrics checked for defects before cutting
Measurement Verification: Dimensions confirmed against order specifications
Construction Review: Seams, hems, and finishing inspected
Final Inspection: Complete product reviewed before packaging
Packaging Check: Secure packaging to prevent shipping damage

Materials Quality

High-quality polyester and linen blend fabrics
Fabric weights accurately stated (GSM - grams per square meter)
Durable construction for long-lasting use
Colorfastness under normal use and care conditions
Materials sourced from reputable suppliers

Shipping & Delivery Accuracy

Timeframes (Clearly Stated)

Order Processing: 1-2 business days to confirm and begin production
Production Time: 3-5 business days for custom manufacturing
Shipping Time (Expedited): 9-14 business days
Total Delivery Time: Approximately 12-19 business days from order placement

Shipping Information

Origin: Ships from Shanghai, China
Tracking: Provided via email once order ships
Carriers: USPS, FedEx, or other reliable carriers depending on destination
Delivery Confirmation: Signature may be required for high-value orders

Shipping Notifications

You will receive email notifications at each stage:

Order confirmation with estimated timeline
Production start notification
Shipping confirmation with tracking number
Delivery confirmation (when available)

Return & Refund Policy Accuracy

Custom Products Policy

Due to the made-to-order nature of our products:

Custom products are non-returnable for change of mind
Manufacturing defects are fully covered under our quality guarantee
Errors in our manufacturing are 100% refundable or replaceable
Customer measurement errors are not eligible for return or refund
Cancellations accepted within 6 hours of order placement

Quality Guarantee

If you receive a defective product or we made an error in manufacturing, we will:

Option 1: Repair the product at no cost to you
Option 2: Remake the product to correct specifications
Option 3: Provide a full refund including shipping costs

Manufacturing defects include: incorrect measurements, wrong fabric/color, damaged items, poor workmanship, or missing components.

See our complete Refund Policy for detailed terms and conditions.

Compliance & Standards

Google Merchant Center Compliance

DRAPERYUS adheres to all Google Merchant Center policies including:

Accurate product titles and descriptions
Clear pricing with no hidden fees
Honest product images without misleading elements
Transparent shipping and return policies
No misrepresentation of product attributes
Compliance with prohibited content policies

Consumer Protection Compliance

We comply with:

FTC advertising and marketing guidelines
Consumer protection regulations
E-commerce best practices and standards
Data protection and privacy laws (GDPR, CCPA)
Payment security standards (PCI DSS)

Customer Support & Communication

We are committed to transparent communication and customer satisfaction:

Email: info@draperyus.com
Tel: +86-18539449397
Address: Zhangyang Road, Room E, F, 26F, No. 828838, Pudong, Shanghai, 201419, CN
Business Hours: MON to SAT: 9:30 AM - 6:30 PM, UN: 9:30 AM -5:30 PM (GMT+8).
Response Time: Within 24-48 hours for all inquiries
Pre-Purchase Support: Free design consultation and measurement assistance

Continuous Improvement

We continuously review and update our product information to ensure accuracy and compliance:

Regular audits of product descriptions and specifications
Customer feedback integration for clarity improvements
Updates to reflect material or manufacturing changes
Compliance monitoring with evolving regulations
Quality control process refinements

If you notice any discrepancies, errors, or have questions about product information, please contact us immediately at info@draperyus.com.

Prohibited Practices

DRAPERYUS does NOT engage in:

Fake or misleading product reviews
False countdown timers or artificial urgency tactics
Fake "live visitor" or "recent purchase" notifications
Misrepresentation of product origin or materials
Hidden fees or surprise charges at checkout
Unauthorized use of brand names or trademarks
Deceptive pricing or false discount claims

Contact Us

If you have any questions about our product information, accuracy standards, or this statement, please contact us:

DRAPERYUS
Email: info@draperyus.com
Tel: +86-18539449397
Address: Zhangyang Road, Room E, F, 26F, No. 828838, Pudong, Shanghai, 201419, CN
Customer service hours: MON to SAT: 9:30 AM - 6:30 PM, UN: 9:30 AM -5:30 PM (GMT+8).

This statement is part of our commitment to transparency, accuracy, and customer satisfaction. We reserve the right to update this statement as needed to reflect changes in our practices or regulatory requirements.